more, together.

Connect with contact center executives at our 2-day event.


Attendees Drive Discussions

Discussion leaders are here to spark conversations and thought-provoking exchanges. Across the event, you'll work side-by-side with your peers to workshop key issues, share and explore new ideas.


Valuable Connections with Your Peers

We know as an executive you're not here to collect pens and brochures -- that's why we've built an intimate event with an agenda focused on connecting, establishing new and growing existing relationships with executives across the customer care industry.



This is an invite-only event. You will be surrounded by senior-level executives who are intimately familiar with and actively running contact center organizations across the country. Here is where you will enter with problems and leave with solutions.



The CCNG Executive Summit has been great in that it affords me the opportunity to connect with an exclusive group of thought leaders and senior level executives across various industries and disciplines. The success of conferences for me is determined by the innovative thought that is generated through collaborative conversations amongst attendees. After the event last year, I was able to immediately iterate on ideas that I shared and implement new processes that have worked for others.

Amas Tenumah, BetterXperience




CCNG Executive Summit is our exclusive event for
senior-level customer experience, customer contact,
and customer engagement professionals.

  • Gain real-world experiential knowledge
  • Unique Town Hall Forums: Our idea-generating, open forum where all attendees are invited to bring topics and questions to the floor in free-wheeling discussion
  • Small Groups: Each group will discuss, debate, and learn in an unscripted, attendee0led format.
  • Beautiful event location with all activities on the property. Build Valuable Relationships
  • Leave this power packed 3 day event energized to increase your customers' satisfaction and experience along with your team members


SEPTEMBER 15, 16, 17

At this year our Exec Summit facilitators will join the group by
Speaking to things in our companies that will make life simpler
for our customers, agents, and leadership.


Sunday September 15

Evening Welcome Reception


Monday September 16

We begin with our opening remarks on Monday, followed by morning Summit Sessions, Networking Lunch and afternoon of Small Group Dialogues. We wrap the day with an Evening Celebration and Cocktail Reception.


Tuesday September 17

Tuesday starts with a peer group breakfast and a recap of Monday's activities. We'll then re-engage in Summit Sessions through the morning. Following a Networking Lunch, we wrap the Summit with the Town Hall Open Forum.





I love attending CCNG events because I always walk away with ideas that can be implemented in my department. Although we might not be in the same industry, we all share the common goal of providing exceptional experiences to our customers.

Brooke Locke, Support Manager, Desert Schools Federal Credit Union


CCNG truly provides networking opportunities to hear about the challenges everyone in the contact center industry faces. I've been honored to make new acquaintances, colleagues, and friends at the unique events CCNG offers - like no other out there. Getting involved with CCNG has and continues to be an invaluable experience to learn from other professionals.

Chris Lawson, Managing Partner, Lawson Concepts


Was awesome to hear from different industries and the open questions forum was fun to gain insight!

Eric Krissman, Supervisor of Job Performance and Optimization, ZipRecruiter



Are you an executive who is ready to drive change in your organization,
learn from others, and network with the top class in your field?



Already have an invite? CLICK HERE to register for this years summit by using your access code.